General

Do you offer a satisfaction guarantee?


I take quality personally. Your satisfaction with my rough gems is guaranteed. Return for a full refund if not absolutely thrilled with your purchase (within 7 days, unaltered).




What are your shipping rates & shipping times?


Within The USA: USPS First Class Shipping (2-4 days) Is FREE (orders over $49). USPS Priority 2 Day is an upcharge of $4.99, and free with all orders over $150. Overnight UPS shipping is complementary on all orders over $1800 Canada: UPS 3-5 Day Service is $12 and free on orders over $1400 All other International Destinations: ***Due to COVID-19, international shipping is restricted to DHL and UPS. Our regular free standard USPS services have been disrupted with long shipping times, so we have temporarily discontinued that service.*** Shop with confidence knowing we are using only the most secure express services to deliver durring COVID-19. DHL Express 3-5 Day Shipping is $39 -- This service is discounted starting at order values of over $500. UPS 3-5 Day Service 3-5 Day Shipping is $39 --This service is discounted starting at order values of over $500. HOLD TO SHIP LATER --A new service! Select this option if you wish to buy an item but would like to have it held here at the office to be shipped later. This can help offset shipping costs by combining multiple purchases into one package.




Do you offer discounts?


My pricing is firm. The listed price is my last price. Bulk purchases of 5 or more items that total more than $5,000 may be eligible for a bulk discount. In the event you find yourself in this position, please reach out for a custom quote.




Where are you located?


All items from Milstead Gemstones ship from Ohio, USA.




What currency are your prices in?


All prices are listed in USD (United States Dollar).




Are you shipping worldwide during COVID-19?


Yes, we are still shipping worldwide. We have limited our international services to UPS and DHL ensuring reliable delivery durring the COVID-19 pandemic.




What payment forms do you accept?


PayPal and most Credit Cards are accepted.




Free Domestic Return Service


All orders from Milstead Gems now include a complimentary return service. In the event that you are not absolutely delighted with your purchase, simply repackage the stone(s) into the very same box, afix the included return label, and drop off at any USPS location.





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Questions with your order? Contact:

customerservice.mgems@gmail.com(330)-503-9622

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